Late on last week some progress was made with the issue of no longer being able to contact Mike at Virgin East Coast. After chasing up via twitter (mentioning the MD as well as the normal support account) I finally got a reply from the support account, saying they’d get a message to Mike and let him know what was going on.
I wasn’t really very hopeful about it, if I’m honest. If I couldn’t get a reply from him via the channels I’d normally used what hope was there that I’d get a reply this way?
The following day was mostly spent traveling but my phone was on and always to hand. I never received any call. However, late in the day I did get an email! This was the first direct contact, that replied to an attempt to contact him on the current issue, I’d had from the Customer Relations Manager since the previous month.
Here’s what he said (quoted in full):
My sincere apologies for the silence, I have been away and it was remiss of my not to advise my regular contacts, of my colleagues details.
If you can leave this with me I will certainly be in contact early next week to try and get this resolved once and for all. In the meantime I will pop a further couple of tickets in the post for you, just so you have them incase you need to travel urgently.
My apologies again David, and I look forward to chatting early next week.
I am, of course, a little skeptical of this at the moment. A few times before I’ve been told they’ll be in contact “early next week”, or something similar, and nothing has happened. It’ll be interesting to see if this will be different.
Will I get an update? Will I finally get a call about the Ticket Wallet app? Will the extra tickets turn up?