• Evernote's confusing menu

    The other day I stumbled on a tip about Evernote. It was a snippet of information in a bigger post on the Evernote blog so I saved it to Evernote (obviously) to take a look at later.

    The tip was that Ctrl-Cmd-B in Evernote (on the Mac) will format a body of text as source code. While I’m not in the habit of using Evernote to store code, not even snippets of code (that’s something far better served by Gist), it seemed like something worth committing to memory.

    This morning, while finally in front of a suitable machine, I took a look. Sure enough, there’s the menu option.

    Code formatting menu option

    Handy! So I created a test note with some code in it so that I could see how it formatted it. I was curious to see if it just did simple fixed text or if it offered options to highlight various languages (I didn’t hold out much hope for the latter, but it was worth a look).

    That’s when it got odd.

    After I created a note and went to format some code, the menu option disappeared!

    Lack of code formatting menu option

    From what I can tell, once it’s gone, there’s no way to get it back. At least, not until you actually close down Evernote and start it up again.

    Frustratingly, none of this is the case in the Windows version. While the key combination is different there, the menu option is available and stays available.

    The version of Evernote I have (on my iMac and my Macbook) is 6.9.2. The version number on Windows is 6.4.2 (after checking for updates – I’m going to guess that the Mac and Windows version numbers don’t match on purpose).

    Goodness knows what’s going on here. All I can imagine is that it has something to do with a thread I found on Evernote’s support forum that suggests that code block formatting is some sort of test/beta feature and can only be enabled via a settings option that isn’t available via the version downloaded from the Apple App Store.

    So, at some point, I guess I’m going to have to uninstall Evernote from the Macbook and the iMac, reinstall from the Evernote website itself, and try this again. All of which seems a bit silly when the menu option is there and visible when I run Evernote up!

    Edit to add: Sure enough, removing the App Store version and installing the version from Evernote’s own website, and then going into preferences and enabling the option, sorted it. It’s still really odd they’d promote the facility via the blog and not mention it, and also very odd that the option would always show until the first time you’re in a position to use it, and then it’d disappear.

  • Virgin East Coast 20

    After my last post I sent off an email to chase up what was happening with the promised phone calls about the Ticket Wallet app and the general delays with getting things sorted. Here’s what I wrote:

    Hi again Mike.

    It’s now a week since you replied and, I think it’s fair to note, it’s no longer “early” this week. I’ve had no call – neither form yourself nor from anyone related to the Ticket Wall App – and I’ve not received the promised tickets either. While I do try to be patient I have to admit that it’s starting to get very frustrating, being made lots of promises about progress that simply never happen. This has been going on for months now and I’m always having to chase things up.

    I’d very much appreciate it if you could explain to me what’s going on, and why.

    A while later I got a reply. He said he’d be getting the tickets in the post the following day (so a Friday, which I think I can safely say isn’t the start of the week) and would also phone me.

    The following day he did keep his promise. He called (I managed to miss him the first time, but when I was finally free I called back and we got to chat). He promised I’d get some more tickets early next week and also that someone with technical knowledge would finally call about the app problem.

    I have, of course, been here before. This is exactly the promise that was made a couple of months ago. It’s easy to make the promise, apparently not so easy to deliver on it (or address the issue of not delivering on it).

    So now I wait. Again. I’ll be sure to update when something happens (or doesn’t).

  • Virgin East Coast 19

    I think I need to rethink the meaning of the word “certainly”. Anyone still bothering to read this blog will recall that, last week, the Customer Relations Manager at Virgin East Coast said:

    If you can leave this with me I will certainly be in contact early next week to try and get this resolved once and for all. In the meantime I will pop a further couple of tickets in the post for you, just so you have them incase you need to travel urgently.

    That email was received last Thursday evening. It’s now the following Thursday. Personally I’d take “certainly”, in the above, to mean that there’s little to no chance that I won’t be contacted in the early part of this week, and that there’s little to no chance that the tickets won’t arrive in the early part of this week.

    I’d have thought that “certainly” would be used to create a huge contrast between what has gone on before, and what will follow.

    But, like I say, it’s Thursday the following week and I’ve had no call from anyone about the Ticket Wallet app, I’ve had no call or email from Mike (the Customer Relations Manager) and the tickets haven’t tumbled through the door.

    I’m not surprised. I’m not in the least bit surprised. I am, however, rather disappointed.

    And, of course, I’m now going to have to chase things up again.

  • Virgin East Coast 18

    Late on last week some progress was made with the issue of no longer being able to contact Mike at Virgin East Coast. After chasing up via twitter (mentioning the MD as well as the normal support account) I finally got a reply from the support account, saying they’d get a message to Mike and let him know what was going on.

    I wasn’t really very hopeful about it, if I’m honest. If I couldn’t get a reply from him via the channels I’d normally used what hope was there that I’d get a reply this way?

    The following day was mostly spent traveling but my phone was on and always to hand. I never received any call. However, late in the day I did get an email! This was the first direct contact, that replied to an attempt to contact him on the current issue, I’d had from the Customer Relations Manager since the previous month.

    Here’s what he said (quoted in full):

    My sincere apologies for the silence, I have been away and it was remiss of my not to advise my regular contacts, of my colleagues details.

    If you can leave this with me I will certainly be in contact early next week to try and get this resolved once and for all. In the meantime I will pop a further couple of tickets in the post for you, just so you have them incase you need to travel urgently.

    My apologies again David, and I look forward to chatting early next week.

    I am, of course, a little skeptical of this at the moment. A few times before I’ve been told they’ll be in contact “early next week”, or something similar, and nothing has happened. It’ll be interesting to see if this will be different.

    Will I get an update? Will I finally get a call about the Ticket Wallet app? Will the extra tickets turn up?

  • Virgin East Coast 17

    The Virgin East Coast Trains saga gets more and more odd. Following on from yesterday’s update I thought I’d give Mike an actual call. As in, a call on the phone.

    I don’t generally like calling people. I’m one of those people who gets a little anxious about using the phone and much prefer email. I’ll use a phone as a last resort and, given how long this was going on for, I thought it time to break my normal “no phone” rule and pick mine up and call to find out what the hell is going on.

    Turns out the number is no longer available!

    The last email I have that was sent from Mike was on September 25th. The number I used was the one in the footer of that email. It doesn’t work. There’s also a land line given. Calling that gives the same result.

    As of now, if I try and call the customer relations manager for Virgin East Coast Trains, someone who I was referred to by David Horne (the MD), I get a message that the phone isn’t available.




    So, given that, I thought I’d drop David a direct message on twitter. We’d spoken that way back on August 9th when he requested my contact details. Nope. Can’t send him a DM any more. Guess I got unfollowed.

    So I’ve tried tweeting him instead:

    This did get a reply from @Virgin_TrainsEC and I let them know what I was after. They say they’ve sent him an email too now:

    Really, this is a silly mess again. My query is simple and straightforward. I’m simply chasing up two promises that were made by Mike, on behalf of Virgin. All I seem to be getting now on those two points is complete silence.

    I’m really not in the business of telling people how to do their jobs but… wouldn’t customer relations involve actually talking to customers and delivering on promises made to them when you do talk to them? That strikes me as the sensible thing to do.

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