I will schedule in a contact back for you for Monday 11th July and after chasing them about this again I will contact you to let you know what is happening with this now.
Well, it's now Thursday 14th and I've not had a peep out of them.
I'm on a train today. I'm actually writing this on a train. I guess I'll have to think about chasing them up tomorrow (or perhaps at least chasing them up in email today).