My VR recording setup

Posted on 2022-05-28 17:01 +0100 in Tech • Tagged with VR, YouTube, PCVR • 5 min read


For well over a year now I've been recording my VR gameplay and uploading it to YouTube. Less as a "content creation" thing, more as a nice record of games I've played and, on occasion, as a little bit of help to others; in the past I've watched other folk play games I like to get ideas for approaches to them, and I've also received the odd comment now and again where my play-through has helped someone else.

A question I've had a couple of times is what I use to do the recording, so I thought I'd make an effort to write it all down here.

First up, a couple of things to note: I started recording PCVR around April 2021 and the initial setup was a bit trial-and-error and Google searching and blog reading. As such, not all of the details of how to set up will be here, and I may even miss off some stuff I changed and is worthy of note; at the same time I might mention stuff that's just an obvious default.

Consider this blog post as being a written version of one of my videos: it's for my own fun and benefit and might also help me in the future should I want to apply some of this again, and if it helps someone else that's a lovely bonus.

The Hardware

While it's not exactly the point of this post, I guess it's worth mentioning the hardware I use as of the time of writing. Given this is about PCVR, I of course have a PC which is running Windows. The machine information within Windows says it's a:

Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz

Warning: I don't do hardware. I buy it from time to time, but hardware leaves me bored. It runs VR on a PC. This is fine.

The machine itself has 16 GB of memory, is running Windows 10 Home and has a GeForce RTX 3060 for handling the graphics.

The headset I'm using is a~~n Oculus~~ Meta Quest 2. I've had this since around November 2020, playing Quest-native games for the first few months, until I cracked and got the PC mentioned here to get into PCVR.

The headset is connected to the PC with a USB cable.

Finally, for recording voice, I use a USB lapel microphone with a really long cable.

It should be said that, yes, sometimes, I do get a little caught up in things with two cables hanging off me. If I could give one tip here it would be that running the microphone cable up your trousers and shirt makes life a ton easier. As a bonus I have the USB cable for the headset running around the headset's strap and connected to it at the back and then running down my back.

OBS Studio

The core software used is OBS Studio. This has got to be one of the best bits of free software I've ever used, in terms of interface and what it delivers.

Years back my son used to record and upload gameplay to YouTube and I can remember him having no end of issues using different recording software; some working with one game but not another, some other working with a different set of games, video and sync issues, etc... Lots of pain quite often. With OBS Studio the only issues I've ever had have been my own mistakes.

At this point I have to confess that when I set it up I didn't make a point of keeping a recording of what I changed -- I was experimenting and not expecting much to come of it. So what I note here are the things that feel like they're important, and only the things that relate to recording PCVR, not streaming it (that might end up being a different blog post).

That said, here are things I seem to remember as being key:

Output Settings

The items in the output pane in settings that I have and which might be important are:

  • Output Mode: Simple
  • Recording Quality: High Quality, Medium File Size
  • Recording format: mkv
  • Encoder: Hardware (NVENC)

I do remember the recording format being set to mkv as something that's really important. I think it's mp4 by default, or was when I first installed, and if your machine crashes or OBS were to crash or something, you could end up with footage that can't be used. Using mkv means you can still use the footage (as I understand it). It does mean that once you're finished you have to use the "remux" option under the File menu, but that's a small price to pay.

I can say that at least once I've had to hard-reboot my machine when a game and SteamVR and the like all got upset. I likely saved 45 minutes or more of footage thanks to mkv.

Video Settings

Nothing really special in here, I simply have both the base and output resolutions set to the desktop resolution. This might be something for me to tinker with in the future, but so far I've not run into any problems.

VR Capture

Now, of course, all of the above is great and fine and all but there's the issue of how you capture the VR gameplay. I approach this a couple of different ways. The first is I use the OpenVR Capture plugin for OBS. This makes capturing footage from SteamVR really easy. The only downside I found is that out of the box there's no default crop setting for using a Quest 2 (or I guess the Rift, as the Quest 2 sort of appears as a Rift to SteamVR games). As such I remember playing trial and error with that until I was happy I was getting as much footage as possible without having black bars and the like.

Something I also like about the OpenVR Capture plugin is you can say if you want to capture the left or right eye. Normally not that big a deal for some things, but if you're playing a shooter and want people to see exactly what your dominant eye is seeing, that matters.

Sadly, of course, not every game can be captured with that plugin. So far I've found that any game that can't be has its own mirror window on the desktop. In that case I use a Game Capture source and set it to capture that specific window. I could of course just get it to capture the focused window or something like that but I prefer to know that it's only grabbing what I want it to grab.


That's pretty much it I think. There's not a lot to it, although on occasion a lot can go wrong. Mostly it's a wonder any of it works. I mean, think about it, I have a computer with two screens strapped to my face, with two controllers in my hands talking to it; it's then connected via the Oculus Link to the Oculus Home; from which I start up SteamVR; and from the SteamVR home I start up the game and then "live" inside the game. It's a virtual world inside a virtual world inside a virtual world inside a real world; with lots of software along the way, all talking at once.

That is then being recorded.

Sometimes, on occasion, it takes a reboot or five to make it all work together.

Really, it's a wonder it ever works. ;-)

Why I really like fish abbreviations

Posted on 2019-10-23 00:18 +0100 in Tech • Tagged with fish, shell • 4 min read

I'm filing this as a TIL because, while it wasn't T, I did L it very recently and it was a new trick that impacted on around 25 years if prior working practice.

I think it must have been around 1991 when I first encountered 4DOS. While I'd used the odd Unix shell here and there previously, it'd only been in passing. It was 4DOS that first introduced me to the power of aliases on the command line. Many of the aliases I set up and used in 4DOS still remain with me to this day, on GNU/Linux and macOS, in some form or another.

I'm sure I don't need to tell anyone reading this why aliases and cool and handy and pretty much vital if you do lots of work on the command line.

And then, a couple or so weeks ago, as a very recent convert to fish, I discovered the abbr command. At first glance it didn't seem to make much sense. It was like alias, only it expanded what you typed rather than acted as a command in its own right.

I did a bit of digging and some of it started to make sense. One thing that really won me over -- and while it's something that doesn't directly impact on me -- was the argument that it allows for a far more transparent command history; especially if you're likely to use a transcript of a shell session in a place where people might not know or have access to your aliases.

Imagine being in a position where you have loads of handy and cool aliases, but you also need to record what you've done so other people can follow your work (does it show that I sit amongst people who maintain lab notebooks?); it seems like it would be a bit of a bother needing to record all of the aliases in your own work environment up front. Without that information few people will be able to make sense of the recorded commands, with that information they'd still need to double-check what each command does.

So imagine an alias that, when used, expands in place. Then you'd get all of the benefit of aliases while also having a full and readable record of what you actually did.

Seems neat!

Here's a silly example. For a long time I've carried around an alias called greedy that runs something like this:

du -hs * | sort -rh

It's pretty straightforward: I'm using du to get a sense of which directories are using what space, and then using sort to make a worst-to-best-offender list out of it. So I could use an alias:

alias greedy="du -hs * | sort -rh"

The only downside to this is that, any time I run it, if I were to record the shell session and make it available for someone else to read, they'd just see:

~/develop$ greedy
1.1G    JavaScript
824M    C
699M    rust
 93M    python
 33M    fonts
 33M    elisp
3.4M    zsh
3.0M    misc
1.1M    bash
840K    ocaml
428K    C++
316K    lisp
172K    Swift
152K    git
132K    ruby
 28K    ObjC

Now, with an abbreviation rather than an alias, I'd type greedy but as soon as I hit Enter it'd get expanded to something anyone could read and follow:

~/develop$ du -hs * | sort -rh
1.1G    JavaScript
824M    C
699M    rust
 93M    python
 33M    fonts
 33M    elisp
3.4M    zsh
3.0M    misc
1.1M    bash
840K    ocaml
428K    C++
316K    lisp
172K    Swift
152K    git
132K    ruby
 28K    ObjC

This is far from the only benefit of abbreviations; for most people it probably isn't one of the most important ones, but I find it neat and compelling and this alone drove me to rework almost all of my aliases as abbreviations.

Having done that, I get other benefits too. For example, fish (like other shells) has good support for argument completion for well-known commands. The problem is, if you alias such a command, you don't get that completion. With an abbreviation though you do! All you need to do is type the abbreviation, hit space and it'll expand to the underlying command and then the full range of completion can happen.

There's also one last reason why I like abbreviations over aliases, and it's kind of a silly one, but in a good way. It's actually fun to see what you type magically expand as you do things, it makes you look like you can type even faster than you normally can! ;-)

PS: If you've never tried fish before and you're curious, it's easy to try in your browser.

I want to like Gboard

Posted on 2017-03-13 08:29 +0000 in Tech • Tagged with Google, Android • 3 min read

I want to like Gboard. On paper it looks really rather good. It's a keyboard from Google, it ties in with your account, it syncs things, it has clever searching for emoji and gifs and the like... what's not to like?

Problem is, I've been a user of SwiftKey since around 2011 (I think it was). I'm very used to how SwiftKey works and it also contains a lot of handy things. I like that it has smart completion, that it learns how I type a bit skewed and that it takes this into account, that I can turn off the fancy swipe typing and instead make use of handy gestures like swipe-left to delete a word. I like some of the themes a lot.

Into the mix comes my iPad, which I use on occasion. The standard Apple keyboard is horrible and, sadly, I find SwiftKey on iOS just as frustrating. It seems to lack enough key features there (especially the word deletion gesture, as far as I can tell) that it's also a bit annoying. My dream of a consistent typing experience across all devices just wasn't happening -- until I found Gboard on iOS.

That felt almost right. And from what I could tell it worked almost exactly the same on iOS and Android. So it felt like a good time to try and force myself to use Gboard on my Google Pixel and Nexus 7.

Sadly, though, I'm just not getting on with it. It's okay. It's not bad. It's just... not good. I'm finding that it lacks enough useful things that it's a frustrating experience. Little things like: when I enter Google Search, there's no word completion in the keyboard (SwiftKey has that); the word deletion gesture (swipe left from the backspace key) seems very hit-and-miss; the most obvious completion for a word sometimes appears in the middle slot but, other times, in the left slot. And so on.

Nothing huge. Nothing that's a show-stopper. But a handful of a little things that make me miss the comfortable home that is SwiftKey.

Don't get me wrong, it does have some very handy and cleaver features too. The searching for emoji -- including showing them up as word completions -- is rather clever. The gif-search thing is all kinds of fun too (mostly used to annoy the hell out of my son on twitter).

None of those quite make up for the bits I miss from SwiftKey though.

All that said, I've being making a point of pushing on with Gboard, thinking that most of my issues might just be because I'm too used to my "old home". Mostly this was working well, until I noticed something this morning. While reading the description for Gboard I noticed this handy thing in the "Pro Tips" section:

Sync your learned words across devices to improve suggestions (enable in Gboard Settings→ Dictionary → Sync learned words).

Useful! I'd assumed that this was the case anyway -- it's Google after all -- but it's good to know I can ensure it's turned on. So I went to turn it on. This is what I found:

Gboard WTF

What the hell Google? Sure, I do have a Gsuite account on my phone -- as in various apps have access to a Gsuite account (Gmail, Drive, etc...) -- but it's not the primary account on my phone and it's not the account I'd really want to be doing the dictionary sync with anyway. If I've got dictionary sync I want it tied to the keyboard no matter the app I'm in, and no matter the account I'm using in that app. I want the keyboard to be tied to a specific account when it comes to sync (just like SwiftKey does it).

This, I think, is a show-stopper for me.

I can overlook the other niggles, I can learn to cope with it not being quite so perfect in some situations; but the blanket inability to do something as simple as cloud-sync the predictions and learn from how I type -- things that are, these days, central to what Google's about -- it's frankly stupid.

I guess I'm going to have to keep Gboard as a backup keyboard for those times when I need to find the perfect gif.

Google WTF

Google Now Achievements?

Posted on 2017-03-12 12:16 +0000 in Tech • Tagged with Google • 1 min read

Over the past couple or so weeks I've been having some issues with Google Now. It first seemed to start on my Nexus 7, then appeared on my Nexus 6. More recently, even as of today, I've seen it on my Google Pixel. The problem is that, in the Google Now launcher (or on the Pixel, in the Pixel launcher), the Google Now page (that you swipe to the left for) sits empty for ages. All I see is the little animated waiting circle and nothing else. Once or twice I've had the Google app die and restart or, more often than not, after quite some time it finally loads up.

The latter happened a little earlier and I noticed something I'd not seen before:

Blank Google Now

What's with that "Achievements" menu option? You'll notice that the whole of the menu is blank -- no profile picture or anything and none of the menu options seemed to work.

Eventually, after I'd left it for a while, it ended up working.

Google Now finally working

And, once this happened, no "Achievements" option.

Presumably this is some back-end server issue, I'm being served up something I'm not supposed to be seeing and it's confusing the client app. Okay, I don't know that's the case, but it has that sort of feel.

So now I need to go looking for what this Achievements thing is all about.

Using Google, obviously.

Hello Google Pixel

Posted on 2017-03-08 12:22 +0000 in Tech • Tagged with Google, Android, Phone • 3 min read

For the past two years I've, mostly, being happily using a Google Nexus 6 as my phone. In the past six months or so I've started to notice that it hasn't been quite as good as it was. The main problem, for me, was that the camera was starting to play out. The issues were the ones that I've seen reported elsewhere: use of the camera would quickly make the phone laggy, very slow response times on pressing the shutter, occasional failure to save an image, etc. This was generally frustrating and, even more so, because I'd got back into photoblogging.

Meanwhile... I've been lusting over the Google Pixel ever since it was originally shown off. I was some way off my phone contract renewal and the price of a new Pixel was something I just couldn't justify. Last week though an offer cropped up that meant I could renew early and get a Pixel (including a free Daydream headset thrown in).

Fast forward to Monday just gone and...

My new Pixel

So far I'm liking it rather a lot. It is odd that it's smaller in my hand than the Nexus 6 was (the XL wasn't an available option and I was also starting to think it was time to drop down in size a little again) but I'm also finding it a little easier to work with; it's also nice that it fits in trouser pockets as well as jacket pockets.

It feels very fast (although every Android phone and tablet I've ever had have felt fast to start with) and smooth to use. I especially like the default feedback vibration -- it's a lot smoother yet also more reassuring than any I've felt before.

The Google Assistant is proving to be very handy. I'm sort of used to it anyway thanks to having owned an Android Wear watch for a couple of years but having it on the phone like this seems like a natural next step.

Another thing I'm getting very used to very quickly, and really liking a lot, is fingerprint recognition. I didn't think I needed it but now I'm wondering how I ever managed without it. Combined with the notification pull-down gesture that the recognition area supports it seems like a perfect way to open the get going with a phone.

There's a couple of niggles with it, of course. The main one for me is the lack of wireless charging. That was something I really liked about the Nexus 6: I could be sat at my desk and have the phone sat on top of a charging pad, staying topped up. No such handy setup with the Pixel. The other thing is the lack of water resistance. To be fair: it's not something I've ever really felt I needed with other phones and I'm not in the habit of sticking them under water; but knowing that it doesn't matter too much if it gets exposed to rain would be nice.

Other than that... there's not much else to say right now. It works and works well, the move from the N6 to it was pretty smooth and the Pixel has fallen perfectly into my normal routine.

A bit of a backlog at the Apple store

Posted on 2016-11-03 13:45 +0000 in Tech • Tagged with Apple, iMac, OS X • 2 min read

Over the past couple or so weeks my Macbook air has started to develop a minor, but irritating, hardware problem. Simply put, the left shift key fails now and again. I can press it and it does nothing. It's irritating because it messes with the flow of typing (especially when writing code) and the key also feels like it's sticking or clicking in a way that's different from all the other keys.

Macbook Keyboard

Given that I pass through Edinburgh on a pretty regular basis I thought I'd drop in and have a quick chat with someone about it. While I didn't expect a fix there and then (although finding out it was a trivial issue would have been nice) I was hoping someone could take a quick look and let me know what might be going on.

So, this morning, on the way to Waverley Station, I dropped in to the Apple store on Princes Street.

I walked in and looked for a member of staff, all seemed to be busy to start with but one soon noticed that I looked a little lost and asked me if they could help. I explained the issue and she said I needed to pop upstairs to chat with the staff up there.

So far so good.

So, I headed up to the first floor and caught the attention of another member of staff. Having explained the exact same thing to them I was told I needed to speak with yet another staff member. The chap I needed to speak to had a queue (yes, a physical queue of people) waiting to speak to him.

I joined the queue.

About five minutes later I got to speak with him. I, again, explained the problem and was told that looking at it would be no problem and they could do so at around 4pm. This was at about 10am. Having gone through 3 people and spent 10 minutes doing so I found out that there was a six hour queue to have someone actually take a quick look at the issue.

By that time I wouldn't even be in the same country, let alone the same city. So I had to say thanks but no thanks.

So now it looks like I have to make an appointment for some point in the future and make a special trip into Edinburgh just so someone can check out a sticky key on my Macbook.

Remind me again how the nice thing with Apple gear is that it "just works"...

Evernote's confusing menu

Posted on 2016-10-31 11:38 +0000 in Tech • Tagged with Evernote, coding • 2 min read

The other day I stumbled on a tip about Evernote. It was a snippet of information in a bigger post on the Evernote blog so I saved it to Evernote (obviously) to take a look at later.

The tip was that Ctrl-Cmd-B in Evernote (on the Mac) will format a body of text as source code. While I'm not in the habit of using Evernote to store code, not even snippets of code (that's something far better served by Gist), it seemed like something worth committing to memory.

This morning, while finally in front of a suitable machine, I took a look. Sure enough, there's the menu option.

Code formatting menu option

Handy! So I created a test note with some code in it so that I could see how it formatted it. I was curious to see if it just did simple fixed text or if it offered options to highlight various languages (I didn't hold out much hope for the latter, but it was worth a look).

That's when it got odd.

After I created a note and went to format some code, the menu option disappeared!

Lack of code formatting menu option

From what I can tell, once it's gone, there's no way to get it back. At least, not until you actually close down Evernote and start it up again.

Frustratingly, none of this is the case in the Windows version. While the key combination is different there, the menu option is available and stays available.

The version of Evernote I have (on my iMac and my Macbook) is 6.9.2. The version number on Windows is 6.4.2 (after checking for updates -- I'm going to guess that the Mac and Windows version numbers don't match on purpose).

Goodness knows what's going on here. All I can imagine is that it has something to do with a thread I found on Evernote's support forum that suggests that code block formatting is some sort of test/beta feature and can only be enabled via a settings option that isn't available via the version downloaded from the Apple App Store.

So, at some point, I guess I'm going to have to uninstall Evernote from the Macbook and the iMac, reinstall from the Evernote website itself, and try this again. All of which seems a bit silly when the menu option is there and visible when I run Evernote up!

Edit to add: Sure enough, removing the App Store version and installing the version from Evernote's own website, and then going into preferences and enabling the option, sorted it. It's still really odd they'd promote the facility via the blog and not mention it, and also very odd that the option would always show until the first time you're in a position to use it, and then it'd disappear.

I now own a Macbook

Posted on 2016-04-28 20:07 +0100 in Tech • Tagged with Mac, Apple, iMac, Unix • 3 min read

I've had my iMac for about 10 months now and I can safely say that it's a purchase I don't regret. While I'm still not convinced by the hype and nonsense that's normally associated with Apple products -- I've had plenty of moments where the damn thing really hasn't "just worked" -- I really do like the iMac as a Unix workstation.

Recently I've had the need to consider buying a small laptop that I can use on train journeys. While I have a very capable Windows laptop it's a little too large to pull out and use on the tray you get on the back of a train seat. I also have a much-loved Chromebook but it would generally fail me on the train unless I always pay for the WiFi. So the ideal machine for me would be fairly small (no more than 12" or so), be capable of doing things locally, and would also need a pretty good battery life (while the trains I travel on do provide sockets they seem to provide no power as often as they do).

I did start to think about going with some sort of Macbook but, every time I looked at them, I ended up deciding they were too expensive.

Until yesterday. Yesterday I found that the local computer store had the 13" Macbook Air on sale -- £150 off the usual price plus another £50 off if I got there and bought it before 5pm.

So I had to go and look.

Having looked I came away with one.

My new Macbook, on the train

So far I'm very pleased with it. While the one I have is the lower spec version (just 128GB of SSD and 4GB of memory) it seems to work well for my needs.

As for what my needs are? I want to be able to work on web projects locally, hack on JavaScript and HTML, that sort of thing. As well as that I want to be able to run Git and, when I do have a net connection, sync to GitHub and browse the web, do email, faff around on reddit, etc.

For this it's perfect. I'm finding it more than fast enough for what I want (I'd even go so far as to say that it's faster than the iMac). The keyboard is just the right size, the trackpad is perfect (and works just like the Magic Trackpad I use on my iMac), the screen is very readable. So far I'm struggling to find any real fault with it.

Okay, sure, there are some obvious downsides, the main one being that, for what I paid for this, I could probably have got a lower-end gaming Windows laptop with plenty of drive space, memory and a good graphics card. But that's not what I was after. A machine that big and that powerful would sit in the laptop bag and not get used. I wanted a machine that was easy to drag out, open up and use.

And that's what's happening with the Air. In fact, it's being used on the train right now; that's where I'm waffling on about this, to kill time, somewhere north of Newcastle, with the sea to my right and the snow coming down.

Until next alarm is back

Posted on 2015-12-17 11:32 +0000 in Tech • Tagged with Android, Google, Marshmallow • 1 min read

Now and again Google seem to actually listen. While they do generally have a bad habit of removing things from things and saying it's for everyone's good (because options are bad and they can't maintain them, apparently) it seems they can do the odd turnaround now and again.

One thing they removed from Android recently was the "until next alarm"" option when putting a device in "do not disturb" mode.

Seems they've added that back in 6.0.1:

Google sees sense

It's a small thing, but it makes so much more sense and makes things so much easier (even if it's a trivial thing).

Nice one Google. More of this please.

My first proper BT broadband outage

Posted on 2015-11-18 11:25 +0000 in Tech • Tagged with Broadband, BT, Communication • 4 min read

Until I moved about a year ago I'd always used Demon Internet as my ISP. I stated with them during the old tenner-a-month days when there were only a handful of points-of-presence to be called. I stuck with them through them getting full local POP coverage, through having an ISDN line and then finally ADSL.

When I moved though I decided it might be easier to just go with BT; for the most part this hasn't actually been a bad decision. This week though I suffered my first proper outage with them and it was rather frustrating.

It kicked off at around 2015-11-16 21:00. I noticed that Google Drive (in Chrome) was complaining that it was offline. I then noticed that gmail and a couple of other tabs in Chrome were complaining about the same thing. I did a couple of local network checks and found nothing, checked the router and it was connected and reporting just fine, so then I rebooted the router and things appeared to improve.

For a short while anyway. Then I started to notice other problems; mostly that some sites would time out, others not. Initially I was getting a lot of DNS timeouts and, while I normally use Google's DNS servers (BT's have long had lots of problems1), I tried switching back to BT's own and that appeared to improve matters. For a while anyway.

I mentioned the issues on twitter and got a handful of replies from different people running into similar issues. It was clear that this wasn't just me. I then went looking for BT's broadband status page but hilariously was unable to load it because of the problem.

This is my first bit of real frustration with them. Here's how the page looks inside a desktop browser:

Status in desktop browser

Now compare it as seen inside Android Chrome on my Nexus 6:

Status on my phone

Apparently they have decided that I'd never want to be able to check why my broadband might be down, from a mobile device. Yes, sure, there's the option to put my phone number in -- perhaps it tells me after I've done that -- but I don't even know my land line number; I don't use it as a phone most of the time and so never bother remembering it. The main point here is why the hell wouldn't they include the same useful information as the desktop view? Or perhaps use geolocation of the phone to narrow things down if they feel the need.

Anyway, I gave up and went to bed. In the morning things were no better but, after another router reboot, I did manage to get a view of the status:

Finally got to see broadband status

Finally! Acknowledgement of the problem. Worryingly though it was dated almost 12 hours after I first noticed the problem. From what I can see that date and time isn't the date and time the status was last updated, it's the date and time it was first added. That suggest that they really hadn't noticed the problem all night. It's not like it was a problem that was hard to notice, at least from a customer's point of view. Check this graph from a down detector site:

It really was down

You'd think that a company as big as BT would have something in place that could catch network problems, especially ones that are able to be caught with a simple crowdsourcing "press this button if you have a problem" approach.

But... nope. Appears not. O_o

Anyway, a couple or so hours later the problem was finally fixed:

Finally got to see broadband status

(Notice how the date and time is the same as earlier; so 100% not an update time but a first-added time) I mentioned this on twitter:

and I even got a reply (which I'd not gone looking for, so that was nice):

Curious as to why it'd take almost 12 hours from the problem appearing to it being acknowledged on their status, I thought I'd ask:

which got this reply:

which doesn't really make a whole lot of sense. Sure, you to spend time identifying the source of a problem to fix it, but you don't need to do that to notice and acknowledge that there's a problem. I've asked again but haven't received any sort of reply as of the time of writing (I'm not expecting one really).

What I take from all of this is that BT are shockingly bad at keeping people informed of problems with their service when there's a large outage. I find that kind of annoying. I don't mind that there are problems, I do mind when a company can't take the time to clearly and quickly state "yup, it's us, it's not you, we're looking into it..."

  1. Don't even get me started on how the HH5 won't allow setting of DNS servers in the hub itself. That's stupid and frustrating beyond words.